|
|
|
|
|
|
What
is a Merchant Account?
A merchant account is a
commercial bank account established by contractual
agreement between your business and the banks we
represent. A merchant account enables your business to
accept credit card payments from your customers.
Back
to the top
|
Why
does my business need to accept credit cards from my
customers?
By accepting major
credit cards you can increase your credibility, customer
convenience, and best of all, your sales. Statistics say
accepting credit cards can increase sales by 30 to 100%
!
Back
to the top
|
How
do I apply for a merchant account?
Click
here to apply securely online.
Back
to the top
|
How
long will it take for my application to be processed?
In five working days
your company will be able to accept credit cards from
your customers. Our processing department specializes in
expediting your application so you can immediately start
accepting credit cards from your customers. All
necessary paperwork will be sent next day via FedEx, and
a next day scheduled prepaid pickup for fast return of
all documentation.
Back
to the top
|
What
credit cards will my business be able to accept?
We will apply for your
business to accept all 5 major credit cards: Visa,
Mastercard, American Express, Discover and Diners Club.
A separate application is required for American Express,
Discover and Diner's Club.
Back
to the top
|
What
type of equipment should my business use to process
credit cards and checks?
We offer your business
four options for processing credit card and check
orders:
Secure,
real-time internet credit card and check processing
Credit card payment
software for PC's
Macintosh and DOS for
your Mail/Phone order business.
Swipe terminals and
supplies for retail merchants.
We
have the software or terminals your business will
require at competitive lease and purchase prices.
Back
to the top
|
Will
my business be able to purchase or lease the software
and/or equipment I need?
Yes, we
offer both options leasing or purchasing
options to your business. We
offer a lifetime warranty on credit card processing
equipment and software with a 24 hour replacement policy
while your processing with us. We offer free immediate
upgrades to QuickCommerce, our secure online processing
program, to always make sure you are always processing
credit cards and other non-cash transactions with
state-of-the-art technology.
Back
to the top
|
Will
my business receive a statement on the transactions
processed?
As our
merchant you will receive a comprehensive statement
detailing your credit card transactions. This also comes
with 24-hour customer service to assist you with all
merchant account related questions. Customer service and
merchant account statement fees are $10.00 per month.
Back
to the top
|
How
will my business receive payment for each transaction?
Once the transaction has
been approved your customer's charges are deposited
directly from our credit card processor to your bank
account. Transaction deposits range from 24-48 hours
from the date of the transaction.
Back
to the top
|
How
is the lease payment determined?
The lease payment is
based on the type of credit card terminal, printer, or
software you choose and the number of months you select,
i.e., 12, 24, 36, or 48 months. Leasing is an attractive
alternative when you want to preserve working capital,
have a tax deductible business expense, and a low down
payment. At the end of lease you may continue
month-to-month, buy-out the lease at fair market value,
or terminate the lease.
Back
to the top
|
Are
my funds guaranteed?
Any customer has the
right to dispute a credit card charge from the card's
issuing bank. If a charge is challenged, a retrieval
request will be sent to the merchant asking for proof
that a sale had been made by the customer. In addition,
the merchant's credit card processor has the right to
discontinue service for many reasons. And finally, a
merchant should take due diligence to protect against
someone trying to order merchandise with stolen cards by
becoming familiar with the process.
Back
to the top
|
What
is Address Verification Service?
AVS is a service that is
built into the authorization process to help prevent
fraudulent transactions. The numerical portion of a
consumer's address is sent along with the transaction
data and is matched against the address that is
registered with the consumer's credit card from their
issuer's bank. A response code is sent back with the
approval (or decline) message that indicates a match or
not. Currently, a match or mismatch is simply reported
back to the merchant and does NOT result in a
transaction decline. The merchant then has the option to
contact their customer to confirm the correct address
before they ship any goods.
Back
to the top
|
How
do I get technical assistance?
After you have consulted
our technical manual and still require additional
support, we ask that you email
our support team (please
include with question your business name, phone number,
and contact name.)
Back
to the top
|
